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KMID : 0358520100220040316
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Korean Journal of Occupational and Environmental Medicine
2010 Volume.22 No. 4 p.316 ~ p.323
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Association between Emotional Labor and Symptoms of Depression among Bankers
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Chu Sang-Hyo
Ryou Hyun-Chul
Bae Kyu-Jeong
Song Jae-Chul
Lee Soo-Jin
Kim In-Ah
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Abstract
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Objectives: We focused on the relationship between symptoms of depression and emotional labor to investigate the mental health status of workers.
Methods: In this cross-sectional study, a total of 2,346 workers among bankers were our study subjects. A self-administered questionnaire was used to assess the socio-demographics, job characteristics, emotional labor and, the Center for Epidemiologic Studies-Depression scale (CES-D). We used multiple logistic regression analysis to estimate the relationship between emotional labor and the symptoms of depression.
Results: The prevalence of symptoms of depression among the survey subjects was 20.6%. After adjusting for confounding factors, emotional effort (OR: 1.7, 95% CI=1.28~2.31) and, emotional disharmony (OR: 4.5, 95% CI=3.13~6.44) in men and emotional effort (OR: 1.9, 95% CI=1.33~2.75), emotional disharmony (OR: 6.1, 95% CI=4.12~9.09) in women showed a statistically significant association with symptoms of depression.
Conclusions: These results suggest that emotional disharmony and emotional effort are related to symptoms of depression. Managing emotional disharmony is important in managing symptoms of depression.
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KEYWORD
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Depression symptom, Emotional labor
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